UK (Excluding N.Ireland)
- Standard Delivery - We offer free 3-5 day UK mainland delivery on all of our products.
- Express Delivery - We offer Next Day UK Mainland Delivery for £4.99. This is shipped on a next working day basis and based on the 2 pm dispatch cut-off. It excludes Highlands and Islands.
- We have a flat £14.99 delivery charge for all Northern Island deliveries due to increased customs requirements and additional courier-related costs.
- The majority of our orders are shipped via DPD by FulfilmentCrowd or an alternative Premium Carrier.
- Our main ship from address is: Propel Direct c/o FulfilmentCrowd, Ottersbrook, Ty Coch Way, Cwmbran, NP44 7EZ - however, we do use multiple fulfilment centres.
- We have a range of different shipping options depending on your location.
- Please contact us at firstname.lastname@example.org and where possible we will provide a quote for delivery time and cost.
- Dispatch is the same working day with the order cut-off is at 2pm.
- Any orders ordered after 2pm will be dispatched the next working day.
AMEND / CANCEL AN ORDER
- If you need to amend or cancel your order at any point before dispatch please email us at email@example.com.
- Once dispatched we may be unable to cancel the order and you would need to process as a return if desired.
PART OF MY ORDER IS MISSING
- Please note items may be shipped separately and from different locations so can be delivered separately.
- If all your items have not arrived on time please contact us.
MY ITEM HAS ARRIVED DAMAGED
- All our products are quality checked upon dispatch and packaged to arrive in pristine condition.
- If an item arrives damaged please email us at firstname.lastname@example.org with images of both the damaged packaging and the damaged item so we can investigate and resolve it.
- We accept a range of payment methods including major credit cards and digital payment services, so you can choose the option that is best for you.
- All payments are processed by Shopify Payments which is PCI compliant by default to keep your payment info and business data safe.
- We accept: PayPay, Apple Pay, Google Pay and Shop Pay.
- Major credit and debit cards including: Visa, Mastercard, Maestro, American Express, Discover and Diners Club.
- You will be shown your final payment at the end of the checkout process, once you have entered your delivery address and shipping preferences.
- You will see the full amount that will be charged (inc taxes where applicable) on the checkout page.
- Please check that you are happy to pay the shown amount before clicking the Complete Order button.
- Please contact us via email@example.com with any questions or support requirements - we are here to help.
- We will aim to respond to all inquiries within 1 working day.