Shipping policy

DELIVERY

UK (Excluding N.Ireland)
  • Standard Delivery - We offer free 3-5 day UK mainland delivery on all of our products.
  • Express Delivery - We offer Next Day UK Mainland Delivery for £4.99.  This is shipped on a next working day basis and based on the 2 pm dispatch cut-off.  It excludes Highlands and Islands.

Northern Island

  • We have a flat £14.99 delivery charge for all Northern Island deliveries due to increased customs requirements and additional courier-related costs.

Fulfilment

  • The majority of our orders are shipped via DPD by FulfilmentCrowd or an alternative Premium Carrier.
  • Our main ship from address is: Propel Direct c/o FulfilmentCrowd, Ottersbrook, Ty Coch Way, Cwmbran, NP44 7EZ - however, we do use multiple fulfilment centres.

International (Non-UK)

  • We have a range of different shipping options depending on your location.
  • Please contact us at info@homefit.store and where possible we will provide a quote for delivery time and cost.

DISPATCH

  • Dispatch is the same working day with the order cut-off is at 2pm.
  • Any orders ordered after 2pm will be dispatched the next working day.

    AMEND / CANCEL AN ORDER

    • If you need to amend or cancel your order at any point before dispatch please email us at info@homefit.store.
    • Once dispatched we may be unable to cancel the order and you would need to process as a return if desired.

    PART OF MY ORDER IS MISSING

    • Please note items may be shipped separately and from different locations so can be delivered separately.  
    • If all your items have not arrived on time please contact us.

    MY ITEM HAS ARRIVED DAMAGED

    • All our products are quality checked upon dispatch and packaged to arrive in pristine condition.  
    • If an item arrives damaged please email us at info@homefit.store with images of both the damaged packaging and the damaged item so we can investigate and resolve it.

    PAYMENTS

    Payment Options
    • We accept a range of payment methods including major credit cards and digital payment services, so you can choose the option that is best for you.
    • All payments are processed by Shopify Payments which is PCI compliant by default to keep your payment info and business data safe.

    Digital Payments

    • We accept: PayPay, Apple Pay, Google Pay and Shop Pay.
    Credit Cards
    •  Major credit and debit cards including: Visa, Mastercard, Maestro, American Express, Discover and Diners Club.

    Billing

    • You will be shown your final payment at the end of the checkout process, once you have entered your delivery address and shipping preferences.
    • You will see the full amount that will be charged (inc taxes where applicable) on the checkout page.
    • Please check that you are happy to pay the shown amount before clicking the Complete Order button.

    CUSTOMER SERVICE

    • Please contact us via info@homefit.store with any questions or support requirements - we are here to help.
    • We will aim to respond to all inquiries within 1 working day.