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- Covid-19 - We are still fully operational however our product range offering may be more limited as a result of the Covid-19 impact.
- Free Standard 3-5 Day UK Mainland Delivery - All Products.
- Express Next Working Day - £4.99 - To most UK locations.
- Couriers - The majority of orders are shipped via DPD or Royal Mail via Fulfilment Crowd.
- International Delivery - Please contact us on email@example.com.
- Same Working Day - Order before 2pm.
- Next Working Day - Orders from 2pm onwards.
- We accept all major credit and debit cards, Apple Pay and PayPal.
AMEND / CANCEL AN ORDER
- If you need to amend or cancel your order at any point before dispatch please email us at firstname.lastname@example.org.
- Once dispatched we will be unable to cancel the order and you would need to process as a return if desired.
PART OF MY ORDER IS MISSING
- Please note items may be shipped separately and from different locations so can be delivered separately.
- If all your items have not arrived on time please email us at email@example.com.
MY ITEM HAS ARRIVED DAMAGED
- All our products are quality checked upon dispatch and packaged to arrive in pristine condition.
- If an item arrives damaged please email us at firstname.lastname@example.org with images of both the damaged packaging and the damaged item so we can investigate and resolve.
- We accept returns if they are returned with 30 days of purchase.
- Please email us on email@example.com with your order number and product details to request a return.
- We will then provide the returns details and you can post the item back to our warehouse.
- Once received we'll inspect within 1 week and issue a full refund if returned in as new condition (including all parts and packaging).
- Please note unless the product is damaged or faulty we do not cover the cost of the return postage.
- Please contact us via firstname.lastname@example.org with any questions or support requirements - we are here to help.
- We will aim to respond to all enquiries within 1 working day.
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