- Covid-19 - We are fully operational with only occasional minor impacts to our courier partners due to staff shortages.
- Free Standard 3-5 Day UK Mainland Delivery - All Products.
- Express Next Working Day - £4.99 - To most UK locations.
- Couriers - The majority of orders are shipped via DPD or Royal Mail via Fulfilment Crowd.
- International Delivery - Please contact us on email@example.com.
- Same Working Day - Order before 2pm.
- Next Working Day - Orders from 2pm onwards.
- We accept all major credit and debit cards, Apple Pay and PayPal.
AMEND / CANCEL AN ORDER
- If you need to amend or cancel your order at any point before dispatch please email us at firstname.lastname@example.org.
- Once dispatched we will be unable to cancel the order and you would need to process as a return if desired.
PART OF MY ORDER IS MISSING
- Please note items may be shipped separately and from different locations so can be delivered separately.
- If all your items have not arrived on time please email us at email@example.com.
MY ITEM HAS ARRIVED DAMAGED
- All our products are quality checked upon dispatch and packaged to arrive in pristine condition.
- If an item arrives damaged please email us at firstname.lastname@example.org with images of both the damaged packaging and the damaged item so we can investigate and resolve.
- We accept returns if they are returned with 30 days of purchase.
- Please email us on email@example.com with your order number and product details to request a return.
- We will then provide the returns details and you can post the item back to our warehouse.
- Once received we'll inspect within 1 week and issue a full refund if returned in as new condition (including all parts and packaging).
- Please note unless the product is damaged or faulty we do not cover the cost of the return postage.
Our only method of receiving payment is when customers purchase products from our online store – https://homefit.store
If you have not placed an order with us, we suggest you urgently contact your bank or card provider for assistance.
If you have placed an order with us, please provide the following information so that we can investigate further:
- The Order Number from your order confirmation email.
- The email address used when placing your Order.
- The Bank or PayPal Statement Payment Reference relating to the queried transaction.
- We use Shopify payments to process all our transactions securely. You can find out more here.
- Please contact us via firstname.lastname@example.org with any questions or support requirements - we are here to help.
- We will aim to respond to all enquiries within 1 working day.