FAQ

LATEST NEWS

  • Covid-19 - We are fully operational with only occasional minor impacts to our courier partners due to staff shortages.

DELIVERY OPTIONS

  • Free Standard 3-5 Day UK Mainland Delivery - All Products.
  • Express Next Working Day - £4.99 - To most UK locations.
  • Couriers - The majority of orders are shipped via DPD or Royal Mail via Fulfilment Crowd.
  • International Delivery - Please contact us on info@homefit.store.

DISPATCH

  • Same Working Day  - Order before 2pm.
  • Next Working Day - Orders from 2pm onwards.

PAYMENTS

  • We accept all major credit and debit cards, Apple Pay and PayPal.

AMEND / CANCEL AN ORDER

  • If you need to amend or cancel your order at any point before dispatch please email us at info@homefit.store.
  • Once dispatched we will be unable to cancel the order and you would need to process as a return if desired.

PART OF MY ORDER IS MISSING

  • Please note items may be shipped separately and from different locations so can be delivered separately.  
  • If all your items have not arrived on time please email us at info@homefit.store.

MY ITEM HAS ARRIVED DAMAGED

  • All our products are quality checked upon dispatch and packaged to arrive in pristine condition.  
  • If an item arrives damaged please email us at info@homefit.store with images of both the damaged packaging and the damaged item so we can investigate and resolve.

RETURNS

  • We accept returns if they are returned with 30 days of purchase.
  • Please email us on info@homefit.store with your order number and product details to request a return.  
  • We will then provide the returns details and you can post the item back to our warehouse.  
  • Once received we'll inspect within 1 week and issue a full refund if returned in as new condition (including all parts and packaging).
  • Please note unless the product is damaged or faulty we do not cover the cost of the return postage.

UNRECOGNISED PAYMENT

  • Our only method of receiving payment is when customers purchase products from our online store – https://homefit.store

  •  

    If you have not placed an order with us, we suggest you urgently contact your bank or card provider for assistance.

  • If you have placed an order with us, please provide the following information so that we can investigate further:

    1. The Order Number from your order confirmation email.
    2. The email address used when placing your Order.
    3. The Bank or PayPal Statement Payment Reference relating to the queried transaction.
  • We use Shopify payments to process all our transactions securely. You can find out more here.

CUSTOMER SERVICE

  • Please contact us via info@homefit.store with any questions or support requirements - we are here to help.
  • We will aim to respond to all enquiries within 1 working day.
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