FAQ

LATEST NEWS

  • Covid-19 - We are still fully operational however our product range offering more is limited as a result of the Covid-19 impact.
  • Brexit / N. Ireland - We are currently experiencing courier issues and delays for delivery in to Northern Ireland.  If you wish to place an order for delivery to Northern Ireland please contact us for confirmation prior to placing the order.

DELIVERY

  • We offer free standard UK delivery across all of our lines and have an Express Next Working Day option that you can chose for a small additional fee.  
  • The majority of our orders are shipped via DPD by Fulfilment Crowd or an alternative Premium Carrier.
  • For international delivery requests please contact us on info@homefit.store and where possible we will provide a quote for delivery time and cost.

DISPATCH

  • Dispatch is same working day with the order cut-off is at 2pm.
  • Any orders ordered after 2pm will be dispatched the next working day.

PAYMENTS

  • We accept all major credit and debit cards, Apple Pay and PayPal.

AMEND / CANCEL AN ORDER

  • If you need to amend or cancel your order at any point before dispatch please email us at info@homefit.store.
  • Once dispatched we will be unable to cancel the order and you would need to process as a return if desired.

PART OF MY ORDER IS MISSING

  • Please note items may be shipped separately and from different locations so can be delivered separately.  
  • If all your items have not arrived on time please contact us.

MY ITEM HAS ARRIVED DAMAGED

  • All our products are quality checked upon dispatch and packaged to arrive in pristine condition.  
  • If an item arrives damaged please email us at info@homefit.store with images of both the damaged packaging and the damaged item so we can investigate and resolve.

RETURNS

  • We accept returns if they are returned with 30 days of purchase.
  • Please email us on info@homefit.store with your order number and product details to request a return.  
  • We will then provide the returns details and you can post the item back to our warehouse.  
  • Once received we'll inspect within 1 week and issue a full refund if returned in as new condition (including all parts and packaging).
  • Please note unless the product is damaged or faulty we do not cover the cost of the return postage.

CUSTOMER SERVICE

  • Please contact us via info@homefit.store with any questions or support requirements - we are here to help.
  • We will aim to respond to all enquiries within 1 working day.
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